FAQ’s - SASSETA

Frequently asked questions

Why do I need a valid COIDA or Public Liability insurance certificate?

Our sector has an elevated risk of injury and we cannot afford to have learners on site without cover, in the event of injury.
COIDA takes an average of 21 days to obtain, so it is advisable to always have this on hand. It is good practice to protect employees and learners in the event of injury while at your premises.

Why is a valid Tax Clearance certificate necessary?

As a public institution, we may not do business with entities whose tax matters are not in order.

Why is a valid B-BBEE certificate required?

Our policies require that preference be given to organisations that comply with BBBEE requirements.

Why must I provide proof of company registration?

Discretionary grants are awarded to legal entities and some grants are only available to certain types of entities, for example NPO’s and trade unions.

Why is a Skills Development Levy number / SARS exemption letter required?

This is one way the SETA can confirm that the company a) is legally compliant b) is correctly registered against SASSETA (SETA 19).

Can I apply if I'm registered with another SETA (other than SETA 19)?

SASSETA policy is to give preference to our stakeholders, including trade unions, NGO’s and Cooperatives operating in our sector. Due to very limited funding, SASSETA is unable to fund companies registered elsewhere.

How does DG pricing work?

SASSETA publishes its DG policy, which includes its funding framework, clearly articulating inclusions, preferences and exclusions. Except in the case of persons living with disabilities, SASSETA will not exceed the grant amounts stated in its policy.

How will SASSETA evaluate capacity to deliver?

SASSETA recommends a ratio of one (1) Assessor for every 25 learners applied for (for Training Provider) and a ratio of one (1) Subject Matter Expert (a person who holds the qualification him/herself and has vast experience) for every five (5) unemployed learners applied for (for Employers).
This is important so that a learner / intern, based at a workplace, can obtain workplace-based experience under the supervision and guidance of a qualified person

Is it necessary to have submitted a WSP/ATR or Pivotal Plan?

Submission of the WSP/ATR or Pivotal Plan (for small companies employing less than 50 employees) is a legislated prerequisite to accessing the discretionary grant.

Why is it important to submit valid copies of documents?

With public funds, valid documents must be produced for audit purposes. Copies that are not clear, not certified, or certified more than three (3) months before the closing date will be considered invalid.

Must I complete all fields on the application form?

All fields on the application form are required. Where these are not applicable, rather indicate so than leave blank.

Is it important that my application is 100% complete?

All compulsory requirements assist in the adjudication process. A checklist is attached to each form – we suggest you have at least two people go through your application diligently before submission.

Why is it important to use the correct form for the current funding window?

For each new funding window SASSETA aligns application forms to evaluation requirements and the adverts in order to provide sufficient detail to make a decision.
There are two application forms in the current funding window:
1) Employer application form – to be used by private employers, community based organisations, NGO’s, Cooperatives, trade unions and public training institutions who wish to apply for grants to train their employees / unemployed persons.
2) Provider application form

How do I ensure that my programmes are aligned to the Critical & Scarce Skills list?

SASSETA researches and updates the skills requirements of the sector annually, primarily through WSP’s submitted, focus groups and interviews. Employers are urged to participate in these to ensure that the SETA correctly forecasts demand in order to plan for the supply of skills.

What is a SETA?

SETA stands for Sector Education and Training Authority. A SETA’s main purpose is to contribute to the improvement of skills in South Africa. At present there are 23 SETAs that service the various sectors and industries in South Africa. In addition, each SETA has been registered by SAQA (South African Qualifications Authority) as the ETQA (Education and Training Quality Assurance) for their sector(s).

What is an ETQA?

An ETQA is a SAQA-accredited Education & Training Quality Assurance Body. ETQA’s are responsible for monitoring and auditing the standards of providers and qualifications offered? within their areas of scope.

What are the accreditation criteria of a Skills Development Provider?

(a) is registered as a provider in terms of the applicable legislation at the time of application for accreditation;

(b) has a quality management system that includes but is not limited to:

quality management policies which define the training the provider wishes to offer
quality management procedures that allow the provider to practise its defined quality management policies; or
review mechanisms that ensure that the quality management policies and procedures defined are applied and remain effective;

(c) is able to develop, deliver and evaluate learning programmes which result in specified registered standards or qualifications;

(d) has the:

necessary financial, administrative and physical resources to continue as a going concern
policies and practices for staff selection, appraisal and development;
policies and practices for learner entry, guidance and support systems;
policies and practices for the management of off-site practical or work-site components,
policies and practices for the management of assessment which include appeals systems;
necessary reporting procedures (do you mean span of control?); and
the ability to achieve the desired outcomes, using available resources and procedures considered by the Education and Training Quality Assurance Body as necessary to develop, deliver and evaluate learning programmes that result in registered standards or qualifications contemplated in paragraph (c); and

(e) has not already been granted accreditation by or applied for accreditation to another Education and Training Quality Assurance Body contemplated in Regulation 2 of the ETQA Regulations.

What are the benefits of being an accredited skills development provider?

The accreditation of an education and training provider benefits the various stakeholders in the following ways:

An accredited provider has credibility in the eyes of the public.
The learning programmes offered by an accredited provider culminate in NQF credits.
The qualification obtained by learners enjoys national and international recognition.
Accreditation serves as a surety that the provider has the necessary capacity and resources pertinent to the delivery of quality education and training.
Accreditation compels the provider to constantly remain on the cutting edge of quality education provision.
When a provider is accredited by SASSETA , the users know that:
1. The provider meets all SAQA and SASSETA ETQA requirements for quality delivery of education, training, assessment, design and management.
2. The credits and qualifications offered by that provider are nationally registered
3. Qualifications that learners achieve are nationally and internationally recognized.
4. The provider has access to many forms of support and capacity building offered by the SASSETA.

How do I start the Process of becoming a SASSETA accredited provider?

BEAR IN MIND THAT THE TABS AND ROUTES WILL CHANGE IN THE NEAR FUTURE AS THE NEW WEBSITE IS BEING RE-DEVELOPED

To start the process of accreditation you will have to complete the: “Accreditation Application Form “
1. Go to SASSETA website: www.sasseta.org.za
On the Home page go to Forms and Downloads
Click on ETQA
On the extreme Right hand side you will notice the heading Download Documents :
Accreditation Application Form
Accreditation Program Evaluation Form
Guide &Application form for the Registration of Assessors and Moderators
Provider Accreditation manual
Provider Self Evaluation Guide

Click on any of these headings to open the document

Examples of what the abovementioned documents look like

What are the various types of Accrediting Providers that can be awarded?

Full Accreditation

A training provider is awarded Full Accreditation when he, at the sole discretion of the SASSETA, has complied with all the accreditation requirements. The provider offers NQF registered Qualifications and Unit Standards. Programs are evaluated in accordance to a set program evaluation criteria. During this time a relationship will be established with the SASSETA in terms of which a program of continuous audit and quality improvements will be established

Provisional Accreditation

Provisional Accreditation is a temporary status given to providers that have not met all the criteria for full accreditation. All providers are ultimately required to meet the criteria for full accreditation and may not remain provisionally accredited indefinitely. The SASSETA usually grants a training provider provisional accreditation status for a maximum of 1 year

Approval of Learning Programs

The SASSETA also has a responsibility for program approval. Program approval process may take place for two reasons:

Firstly , there may be providers that have applied to another ETQA for accreditation, and may have a limited number of programs that fall within the primary focus of the SASSETA ETQA. In these cases, the accrediting ETQA will request that the SASSETA ETQA undertakes a program approval process for this provider.

Secondly, there are instances where learning programs are not unit standard or qualification based and, at the sole discretion of the SASSETA, providers may be given approval for these learning programs for an agreed period of time, until there are unit standards /qualifications in place that are relevant for these program(s). The provider, however has to still comply with all the accreditation criteria as per SASSETA accreditation criteria.

What is a skills programme?

A skills programme is a short learning programme that is occupationally-based and when completed, provides a learner with credits towards an NQF qualification. It is made up of one or more unit standards that are found within a qualification.

How to access/search for Qualifications/ Unit standards from SAQA’s Website?

Go to SAQA home page at www.saqa.org.za

Click on icon “Qualifications and Unit Standards”
Click on brown bar “All Qualifications and Unit Satandards”
Click on “Search for a Unit Standard”
Type in the search field “Unit Standard ID” the Unit Standard No.

Do not fill in any of the other fields.

Click on “Go”
Click on the Unit Standard ID No. to access the Unit Standard

What is RPL?

RPL stands for Recognition of Prior Learning and formally recognises a person’s knowledge or skills obtained through formal or informal training, or through on-the-job or life experience.

What will I get at the end of the RPL process?

If the registered assessor (working for an Accredited Provider) assesses you to be competent you will be awarded a certificate by the certifying body (SASSETA in this case). This will also be recorded on the National Learner Record Database (a national registry of all credits and qualifications issued against a person’s ID number).

If the assessor does not find you competent, you will be given a report identifying those areas that you still need to address before certification can take place. The report will be developed by an accredited SASSETA training provider, accredited for the applicable unit standards against which you were found not yet competent. You may however be awarded a certificate of competence for individual unit standards.

Is RPL recognised?

RPL is a legally accepted academic process introduced in South Africa in 1995 as part as the SAQA Act. Major South African companies are using RPL as a component of overall assessment practice. There is no difference between the certification you will receive via RPL and the certification received by a learner who studied in a traditional way. RPL is a recognized way of gaining a qualification or credits through SAQA.

How long will the RPL process take me?

You need to produce sufficient evidence for the assessor to find you competent. The period will vary according to the individual and qualification. Allow at least three to four months for this process to be completed.

What is Assessment?

Assessment is the process of judging a person’s competence (skills, knowledge and attitudes) in relation to standardized credit bearing outcomes from the National Qualification Framework.

Person or bodies involved in adjudication? Why are they competent to judge?

How do I obtain SASSETA developed and approved learning material?

After being accredited by SASSETA and receiving a formal letter of confirmation and a list of unit standards that you have been accredited to offer, you need to contactact SASSETA learning programs (leaner ships) department to arrange for the collection or postage of the applicable material. Contact the following Learnership Administrators for material:
Suzan Botsi
Email: [email protected]
Tel: 011 347 0272

Lorraine Matjila
Email: [email protected]
Tel: 011 347 0200

What is Extension of Accreditation (Scope)?

Each accredited provider is granted accreditation for unit standards and / or qualifications falling within its area of primary focus (i.e. Safety and Security). If an accredited provider wishes to extend its provision of education and training to include unit standards that were not registered at the time of accreditation or unit standards not within its primary focus, such a provider should apply to the ETQA for extension of accreditation.

What criteria should the applicant adhere to when requesting Extension of Accreditation as its primary SETA?

You need to submit to SASSETA a written application, set out on your official company letterhead providing you comply with the following criteria:

You are an Accredited SASSETA ETQA training provider
The unit standards for which you are requesting extension must be registered on the National Qualifications Framework
The criteria that you, the provider adheres to in terms of its accreditation status applies to the extension of accreditation as well
The unit standards for which accreditation is sought must be verified by assessors and moderators registered with the SASSETA ETQA. Proof of SASSETA registration must be submitted, or a Memorandum of Understanding (MOU) with Assessors and moderators who are registered for the unit standards or Qualification you are applying for must be provided
Registered assessors and moderators must apply for an extension of scope to their registration for the unit standards /qualification that they wish to assess.
You need to submit to SASSETA a written application for extension of scope which needs to be set out on an official company letterhead. You need to provide:
1. Registered name of the provider organization
2. Accreditation number issued by the SASSETA ETQA
3. Titles and SAQA identity numbers of the unit standards for which the applicant wants extension of accreditation
4. An undertaking to the effect that the same quality management system, its related policies and conditions as in the original accreditation application shall apply to the area of extension once the extension has been endorsed by the SASSETA ETQA.

Contact Person regarding extension of Scope as a training provider:
Michelle George
Email: [email protected]
Tel: 011 347 0200
Fax: 086 630 2312
If I have developed my own learning material against SAQA registered unit standards / Qualifications that fall within the SASSETA primary focus what should I do to get it approved?

Circumstances may differ as per request (Other Seta accreditation) (Unstructured header)

The provider must be have SASSETA accreditation and need to

Complete the SASSETA Accreditation Program Evaluation Form.
Submit a list of SASSETA registered assessors / moderators against the unit standards being applied for.
Submit an MOU for SASSETA registered assessors / moderators against the unit standards being applied for.
Submit completed material that comprises of:
1. Learner Guide
2. Facilitator Guide
3. Learner Workbook
4. Assessor Guide
5. Program Matrix
6. Formative and summative assessments.
7. Memorandum for assessments.

Contact Person regarding extension of Scope with regards to learning programs :
Andrew Sithole
[email protected]
Tel: 011 347 0200
Fax: 086 630 2312

What should I do if I want to link an assessor/s and moderator/s to my company?

Every SASSETA accredited skills development provider must have assessors and moderators linked to their training institution for specific unit standards and qualifications. A written agreement that the assessor/moderator is prepared to assess/moderate for the SASSETA accredited provider must be submitted to the SASSETA ETQA, the agreement has to be signed and dated by both parties.

What process should I follow if I want to change my Provider address?

The following needs to be submitted before a change of address can be made to SASSETA database:

Notification letter of changes of address on an official company letterhead that must be signed
Completed SASSETA Update Form
New Lease Agreement
Appointed person for OHS
Color photos of the premises

Contact Person regarding Changes of Address:
Annalene Bezuidenhout
Email: [email protected]
Tel: 011 347 0202
Fax: 011 315 1434
Annalene will advice on the way forward regarding the new site.

What do open an additional Skills Development Branch?

Submit the following:

Letter of application for new branches
Completed Provider Accreditation Application Form
Responsible person for the branch
MOU of Registered SASSETA Assessors and moderators
Lease Agreement
Occupational Health and Safety Letter
PSIRA company branch certificate if offering security related training as a “Security Service Provider”
1. 1. The security service providers should ensure that the head office and relevant branches are registered with the Private Security Industry Regulatory Authority before they obtain accreditation at SASSETA.

Contact Person regarding additional Branch:
Annalene Bezuidenhout
Email: [email protected]
Tel: 011- 347 0202
Fax: 011- 315 1434

Can branches be accredited independently for unit standards or does it only happen at head office level?

Each branch has to apply for extension of scope on its own and ensure that their assessors and moderators are in place. A Head office can apply for an extension of scope for a list of its branches. With this application all relevant evidence must be submitted, assessors, moderators, Mou’s for assessors/ moderators, Material if applicable.

How do I register as a new assessor or moderator at SASSETA?

Go to SASSETA website: www.sasseta.org.za

On the Home page go to Media and publications
Click on Downloads
Click Accreditation
Guide &Application form for the Registration of Assessors and Moderators (Download and complete relevant all sections)

Documents to be submitted: See page 15 of above mentioned application form

have two years relevant occupational experience;
possess the generic assessor standard ‘plan and conduct assessment of learning outcome’;
have a relevant occupational qualification;
be a competent communicator;
be competent in the unit standards or qualification offered, at or above the NQF level involved
Signed code of Conduct
Detailed CV a detailed CV indicating experiences in the field for which unit standards applying for.
Relevant certificates of competence- applicants to ensure that the relevant certificates are submitted in line with the unit standards requesting.
PSIRA certificates where applicable (Grades).

Contact Person regarding new assessor, moderator application forms:
Mandla Sihlangu
Email: [email protected]
Tel: 011 087 5512

When do the ETQA Committee’s normally sit?

Please contact the SASSETA ETQA department on 011-347 0200 to check relevant dates as this schedule is compiled annually. It should be noted that special meetings may be scheduled as and when it becomes necessary.

What are the contact numbers and who can I contact within the ETQA department?


ETQA				Email
Titles & Surnames	Names	Designations	Ext. Nos.	Email
Ms. Boshomane	Annah	Certification Supervisor	5589	[email protected]
Ms. Ndlebe	Rachel	Acting ETQA Manager	5511	[email protected]
Mr. Sihlangu	Mandla	Practitioner: Accreditation and Monitoring	5512	[email protected]
Ms. Bezuidenhout	Anneline	Administrator: Accreditation	5513	[email protected]
Ms. Makgalemele	Mmasello	Administrator: Learning Programmes and Evaluation	5514	[email protected]
Ms. Malise	Mulalo	Administrator: Moderators	5516	[email protected]
Ms. Mokome	Refilwe	Administrator: Quality Assurance	5517	[email protected]
Ms. Nukeri	Rivalani	Practitioner: Quality Assurance	5518	[email protected]
Ms. Shabalala	Nonkululeko	Administrator: Assessors	5519	[email protected]
Ms. Sambo	Glory	Administrator: Certification	5591	[email protected]
Ms. Mohammed	Hope	Administrator: Certification	5592	[email protected]
Mr. Tshianane	Emmauel	Data Processor	5590	[email protected]
Mr. Mola	Mpho	Data Processor	5606	[email protected]
Ms. Mahlangu	Carmelia	Data Processor	5608	[email protected]
Ms. Kwenaite	Sharon	Data Processor	5614	[email protected]
Mr. Tshianane	Emmauel	Data Processor	5610	[email protected]
Ms. Ndlovu	Grace	Data Processor	5613	[email protected]
Ms. Kgomongwe	Reabetswe	Data Processor	5619	[email protected]
Ms. Maleka	Matlakala	Data Processor	5615	[email protected]
Ms. Nemutshili	Avhatakali	Data Processor	5621	[email protected]
Ms. Ndamase	Nomaphelo	Data Processor	5610	[email protected]

What do I do if my company is still accredited for the old GSO 24490?

Apply to SASSETA ETQA on a company letterhead to convert to the new General Security Practices (58577). Your request will be formally tabled in the next ETQA Committee meeting. Ensure that you have SASSETA registered assessors and moderators registered against the unit standards that fall within the applicable qualification .After this sitting SASSETA will send a letter which you will use to come and fetch disks for the new learning material.

My accreditation is about to /has expired after 1 year what should I do?

It is the responsibility of the accredited skills development provider to manage and monitor this expiry as stipulated in the accreditation report. Inform SASSETA ETQA in writing on a company letterhead of your situation so that a monitoring site visit can be arranged. It is after this visit that your provisional accreditation status will be extended depending on the findings. You are urged to implement training so that your status can be upgraded to full. Even if you have been training within your one year provisional accreditation status you still have to inform the ETQA for a Monitoring/ Verification visit to be scheduled. After a positive Monitoring and Evaluation visit your status will be tabled in the next ETQA Committee.

I have trained learners on a SASSETA learning programme. How do I report to SASSETA to get certificates?

Inform SASSETA ETQA to make arrangements for a Quality Assurance of Learner Achievements (QALA) visit. SASSETA will send an appointed verifier to come and validate those learner achievements and make a decision whether the results are valid. Please note that the Skills Admin division will not print certificates without a positive verification report.

I have had a Verification visit by SASSETA ETQA but have not received a report what should I do?

Contact Mmasello at 011347 0201 or [email protected] to receive your report and file it in a safe place. Compile a development action to address the areas indicated in the report. Make sure that you start implementing the recommendations of the verifier as a matter of urgency. Should you need further support during the implantation you must contact the SASSETA ETQA. Please note that you are not allowed to contact the verifier directly.

How to apply for programme approval to another seta?

You need to contact Mr. A Sithole on 011-3470200 or Mr. L Arries they will forward you the necessary documentation to be completed to initiate the process

Email address: [email protected] and [email protected]

How do you lodge a formal complaint?

The complaint must be submitted to the SASSETA ETQA Department in the form of an affidavit and must be signed by a commissioner of oaths. All relevant information that will aid the investigation must be included and where possible names and contact numbers of parties are to be included that are complained against. The complainant is to supply his personal details as well as contact numbers for feedback purposes.

What documentation is to be submitted for firearm training application?

Current NRCS Certificate
SAPS shooting range certificate
Proof of shooting range (i.e. MoU with a shooting range or evidence of own shooting range)
Accredited firearm learning material or MoU to utilized the learning material

Terms and definitions for Accreditation of Providers

The following terms and definitions have been drawn from the SAQA ETQA Regulations for the ETQA function

Accreditation

Accreditation describes the processes and criteria by which the SASSETA will give formal recognition that an institution, body or person is competent in terms of a specific purpose, for example as an assessment agency, as an assessor, a moderator or as a provider of education and training services

(Accredited) Provider

Any person or body (as described above) who, having met the quality assurance criteria laid down by SAQA, has been formally recognised by SAQA through the relevant Education and Training Quality Assurance Body (ETQA)

Applied competence

Means the ability to put into practice, in the relevant context, the learning outcomes acquired in obtaining a unit standard and/or qualification

Assessor

Means the person who is registered by the Education and Training Quality Assurance Body (ETQA) in accordance with criteria established by the Standards Generating Body (SGB) to measure the achievement of specified National Qualifications Framework standards or qualifications, and “constituent assessor” has a corresponding meaning

Assessment

Is the process of gathering and weighing evidence in order to determine whether learners have demonstrated outcomes specified in unit standards and/or qualifications registered on the NQF. The generic assessor standard registered by SAQA entitled ‘Plan and conduct assessment of learning outcomes’ outlines the process in detail. The management of assessment is the responsibility of providers

Constituent

Means belonging to the defined or delegated constituency of an organization or body referred to in the SAQA ETQA regulations. ETQA’s have constituent providers, constituent learners and constituent assessors

Core learning

Means that compulsory learning required in situations contextually relevant to the particular qualifications, and “core” has a corresponding meaning

Credit

Means that value assigned by the National Authority to ten (10) notional hours of learning

Critical outcomes

Means those generic outcomes which inform all teaching and learning, and ‘critical cross-field education and training outcomes’ has a corresponding meaning

Education and Training Quality Assurance Body (ETQA)

Means a body accredited in terms of section 5(1)(a)(ii) of the SAQA Act, responsible for monitoring and auditing achievements in terms of national standards or qualifications, and to which specific functions relating to the monitoring and auditing of national standards or qualifications have been assigned in terms of section 5(1)(b)(i) of the SAQA Act

Elective learning

Means a selection of additional credits at the level of the National Qualifications Framework specified, from which a choice may be made to ensure that the purpose of the qualification is achieved, and ‘elective’ has a corresponding meaning

ETD Practitioner

Education, Training and Development Practitioner, is a term used to include the whole spectrum of educators and trainers: teachers, trainers, facilitators, tutors, markers, lecturers, development, officers, mentors and the like

Evidence Facilitation

Is the process by which candidates are assisted to produce and organize evidence for the purpose of assessment? It is not an essential part of every assessment process, but is useful in many contexts. The generic unit standard ‘Facilitate the preparation and presentation of assessment evidence by candidates’ currently being generated by the SGB outlines this process in detail

Exit level outcomes

Means those defined points of learning in a qualification at which a learner may leave the programme with recognition of learning achieved

Field

Means a particular area of learning used as an organizing mechanism for the National Qualifications Framework

Fundamental learning

Means that learning which forms the grounding or basis needed to undertake the education, training or further learning required in the obtaining of a qualification and ‘fundamental’ has a corresponding meaning

Integrated assessment

Means that form of assessment which permits the learner to demonstrate applied competence and which uses a range of formative and summative assessment methods

Learning programme

Means the combination of courses, modules or units of learning (learning materials and methodology) by which learners can achieve the learning outcomes for a qualification

Moderation

Is the process of ensuring that assessments have been conducted in line with agreed practices, and are fair, reliable and valid. The generic assessor standard registered by SAQA entitled ‘Moderate assessments’ outlines the process in detail. One moderator usually checks the work of several assessors to ensure consistency. The management of moderation is the responsibility of the provider

Moderating body

Means a body specifically appointed by the SASSETA for the purpose of moderation

National Qualifications Framework (NQF)

A set of principles and guidelines, by which records of learner achievement are registered to enable national recognition of acquired skills and knowledge thereby ensuring an integrated system that encourages life-long learning.

National Unit Standard

It is a description of the end points of learning. Is the smallest unit that can be credited to a learner? It may be stand alone, but are generally forms part of a qualification. It is a statement of expectation and / or aspiration and forms the basis for the judgements or assessments that are made.

Notional hours of learning

Means the learning time that it is conceived it would take an average learner to meet the outcomes defined, and includes concepts such as contact time, time spent in structured learning in the workplace and individual learning

Outcomes

Means the contextually demonstrated end-products of the learning process

Primary focus

Means that activity or objective within the sector upon which an organization or body concentrates its efforts

Professional body

Means a statutory body registered as such in terms of the legislation applicable to such bodies, or a voluntary body performing the functions contemplated in the legislation for such bodies but not registered as such

Provider

Means a body which delivers learning programmes (practical and or theoretical) which culminate in specified National Qualifications Framework standards or qualifications and manages the assessment thereof

Qualifying learner

Means a learner who has obtained a unit standard and/or qualification

Quality assurance

Means the process of ensuring that the degree of excellence specified is achieved

Quality audit

Means the process of examining the indicators which show the degree of compliance with the QMS

Quality management system (QMS)

Means the combination of processes used to ensure that the degree of excellence specified is achieved

Qualification

Represents a planned combination/sequence of national unit standards that is intended to provide qualifying learners with applied competence and a basis for further learning

A cluster of learning the industry wishes to recognise

Recognition of prior learning (RPL)

Means the comparison of the previous learning and experience of a learner how so ever obtained against the learning outcomes required for a specified qualification or unit standard and the acceptance for purposes of qualification of that which meets the requirements as specified in the accreditation documentation

Registered constituent assessor and moderator

Means a person who is registered by the SASSETA in accordance with criteria established for this purpose by the ETQA to measure the achievements of specified National Qualifications Framework standards or qualifications. All ETQA’s must have register of assessors. They may also wish to have similar registers of moderators and verifiers

Registered constituent verifiers

Means persons placed on an official register by the SASSTA after meeting agreed criteria. Constituent verifiers may be contracted by the ETQA to carry out verification activities on its behalf in relation to the achievement of specified National Qualifications Framework standards or qualifications

Registered standards

Means standards or qualifications registered on the National Qualifications Framework

Sector

Means a defined portion of social, commercial or educational activities used to prescribe the boundaries of an Education and Training Quality Assurance Body.

In the context of this document means the safety and security sector

Specialized learning

Means that specialized theoretical knowledge which underpins application in the area of specialization and “specialization’ has a corresponding meaning

Standard Generating Body (SGB)

Means a body registered in terms of section 5(1)(a)(ii) of the SAQA Act, responsible for establishing education and training standards or qualifications, and to which specific functions relating to the establishing of national standards and/or qualifications have been assigned in terms of section 5(1)(b)(i) of the SAQA Act

South African Qualifications Authority (SAQA)

To oversee the development of the NQF by formulating and publishing policies and criteria for the registration of bodies responsible for establishing education and training standards or qualifications,
For the Accreditation of bodies responsible for monitoring and auditing achievements in terms of such standards and qualifications,
To oversee the implementation of the NQF by ensuring the registration, accreditation and assignment of functions to the bodies referred to above, as well as the registration of national standards and qualifications on the framework.

Skills programme

A programme of learning that includes a large element of workplace or on the job training, and leads to a standard, or standards registered on the NQF. The targeted standards should be in line with the priorities of the Sector Skills Plan and the National Skills Development Strategy

Single purpose provider

A provider that offers a range of education and training programs and DOES fit conveniently into the primary focus of a SETA

Multipurpose provider

A provider that offers a range of education and training programs and DOES NOT fit conveniently into the primary focus of a SETA

Learnership

A work based learning route to a qualification registered on the NQF

Integrates theory and work experience

In the context of this document, the learning program for a qualification that is registered by the SASSETA

Short Course

A learning intervention that contributes towards the outcomes of one or more unit standards and/or qualification

Verification

The process by which the recommendations from the provider about the award of credits or qualifications to learners are checked. It is an ETQA function to verify the claims of providers that assessment has been properly conducted and moderated

Acronyms, terms & definitions

ABET-Adult Basic Education And Training
ATR – Annual Training Report
DOL – Department of Labour
EEA – Employment Equity Act
ESDA – Employment And Skills Development Agency
ETD – Education, Training And Development
ETDP – Education, Training And Development Practitioner
ETQA – Education And Training Quality Assurance Body
FET – Further Education And Training
GDS – Growth and Development Summit
HET – Higher Education And Training
IDC – Independent Complaints Directorate
MOU – Memorandum Of Understanding
NLRD – National Learner Record Database
NQF – National Qualifications Framework
NSA – National Skills Authority
NSB – National Standards Body
NSF – National Skills Fund
NSDS – National Skills Development Strategy
SASSETA – Safety and Security Sector Education and Training Authority
SETA – Sector Education and Training Authority
OBE – Outcomes Based Education
PFMA – Public Finance Management Act
QMS – Quality Management System
RPL – Recognition Of Prior Learning
SAPS – South African Police Service
SAQA – South African Qualifications Authority
SARS – South African Revenue Service
SDA – Skills Development Act
SDF – skills development facilitator
SDL – skills development levy
SDLA – Skills Development Levies Act
SGB – standards generating body
SIC – standard industrial classification
SLA – service level agreement
SMME – small, medium and micro enterprise
SSP – sector skills plan
US – unit standard
WSP – workplace skills plan

Sector Specific

CPO – Close Protection Operative
CFR – Central Firearms Registry
DCS – Department of Correctional Services
DOJ – Department of Justice
FMA – Firearms Control Act
ICD – Independent Complaints Directorate
PSIRA/SIRA – Private Security Industry Regulatory Authority
SSS – Secretariat for Safety and Security

Name of Institution

Contact Person

Postal Address

Contact Details

AGRISETA
Agriculture Sector
Education and
Training Authority

Mr Jerry Madiba (CEO)
[email protected]
Mr. Fanny Phetla
(ETQA Manager)
[email protected]

P.O. Box 26024
ARCADIA
0007

Tel:	(012) 325-1655 begin of the skype highlighting
	(012) 325-1655 end of the skype highlighting
Fax:	(012) 325-1624

BANKSETA
Banking Sector
Education and
Training Authority

Mr. Max Makhubalo (CEO)
[email protected]
Ms. Karen Hobbs
(ETQA Manager)
[email protected]
Paulette Bourne
(Learnership Manager)
[email protected]

P.O. Box 11678
VORNA VALLEY
1686

Tel:	(011) 805-9661 begin of the skype highlighting
	(011) 805-9661 end of the skype highlighting
Fax:	(011) 805-8348

CETA
Construction
Education and
Training Authority

Mr. Petrus Mawuku
(CEO) [email protected]
Dr Thabang Matobako
(ETQA Manager)
[email protected]
Mr. Francis Lamola
(Acting Learnership Manager)
[email protected]

P.O. Box 1955
HALFWAY HOUSE
1685

Tel:	(011) 265-5900/5904
Fax:	(011) 265-5924/25
Tel No:	011 265 5912 begin of the skype highlighting
	011 265 5912 end of the skype highlighting

CHE
Council on Higher
Education

Mr Rolf Stumpf
(CEO) [email protected]
Dr. Lis Lange
(Executive Director: HEQC)
[email protected]
Mercy Sondlo
[email protected]

P.O. Box 94
Persequor
Technopark
0020

Tel:	(012) 349-3861 begin of the skype highlighting
	(012) 349-3861 end of the skype highlighting
Fax:	(012) 349 3942

Tel No:	(012) 349 3850 begin of the skype highlighting
	(012) 349 3850end of the skype highlighting
Fax No:	(012) 349 3927

Tel:	(012) 349 3895 begin of the skype highlighting
	(012) 349 3895end of the skype highlighting
Fax:	(012) 349 3927

Tel:	(012) 349 3851 begin of the skype highlighting
	(012) 349 3851end of the skype highlighting
Fax:	012 349 3927

CHIETA
Chemical
Industries
Education and
Training Authority

Ms. Kelebogile Dilotsotlhe
(CEO) [email protected]
Ms Ayesha Itzkin
(Executive Manager: ETDQA)
[email protected]
Mr. Christopher Sono
(Quality Assurance Manager)
[email protected]
Ms Mirriam Christopher
(Learnership Manager)
[email protected]

P.O. Box 961
AUCKLAND PARK
2006

Tel:	(011) 726-4026 begin of the skype highlighting
	(011) 726-4026end of the skype highlighting X 204
Fax:	(011) 726-7777

CTFL
Clothing, Textiles,
Footwear and
Leather Sector
Education and
Training Authority

Mr PK Naicker
(CEO) [email protected]
Mr Lenny Paltu (ETQA Manager)
[email protected]
Timothy Canham
Learnership Manager ( KZN Province)
[email protected]

P.O. Box 935
PINETOWN
3600

CTFL Office
Tel:	(031) 702-4482 begin of the skype highlighting
	(031) 702-4482 end of the skype highlighting
Fax:	(031) 702-4113

ESETA
Energy Sector
Education and
Training Authority

Mr. Funamna Mankaye
(CEO) [email protected]
Mr. Johan Swanepoel
(ETQA Manager)
[email protected]
Mr. Tebogo Motla
(Learnership Manager)
[email protected]

P.O. Box 5983
JOHANNESBURG
2000

Tel:	(011) 689 – 5300 begin of the skype highlighting
	(011) 689 – 5300 end of the skype highlighting
Fax:	(011) 689 – 5340
Fax:	(011) 689-5342/3

ETDP
Education,
Training and
Development Practices

Ms. Nombulelo Nxesi (CEO)
[email protected]
Mr Rama Kistiah
(ETQA Manager)
[email protected]
Mabu Rapotle
(Leanership Manager)
[email protected]

Private Bag X105
MELVILLE
2109

Tel:	(011) 628 5000 begin of the skype highlighting
	(011) 628 5000end of the skype highlighting
Fax:	(011) 482 6419
ETQA Fax:	(011) 482 6375
	086 619 2752
Fax:	(011) 482 5748

FASSET
Financial and
Accounting
Services Sector
Education and
Training Authority

Ms. Cheryl James (CEO)
[email protected]
Ms. Natercia Faustino
(ETQA/ Learnership Manager)
[email protected]

P.O. Box 6801
CRESTA
2118

Tel:	(011) 476-8570 begin of the skype highlighting
	(011) 476-8570end of the skype highlighting
Fax:	(011) 476-5756

FIETA
Forest Industries
Education and
Training Authority

Mr. Simangaliso Mkhwanazi (CEO)
[email protected]
Mr Johnny Modiba
(ETQA Manager)
[email protected]

P.O. Box 31276
BRAAMFONTEIN
2017

Tel:	(011) 712-0600/1
Fax:	(011) 339-1166
	(011) 339 1160

FOODBEV
Food and
Beverages
Manufacturing Industry
Sector Education
and Training Authority

Mr. Ravin Deonarain (CEO)
[email protected]
Mr. Krappie Eloff
(ETQA Manager)
[email protected]
Ms. Blanche Engelbrecht
(Learnership Manager)
[email protected]

P.O. Box 245
GALLO MANOR
2052

Tel:	(011) 253 7300 begin of the skype highlighting
	(011) 253 7300end of the skype highlighting
Fax:	(011) 253 7333

HPCSA
Health Professions
Council of SA

Adv Boyce Mkhize (Registrar)
[email protected]
Mr Bheki Mbhele
General Manager:
Professional Board / (ETQA Manager
[email protected]
Mrs Sanet v/d Merwe
Secretary [email protected]

P.O. Box 205
PRETORIA
0001
Secretary:
Mrs Sanet v/d Merwe

Tel:	(012) 338-9300 begin of the skype highlighting
	(012) 338-9300 end of the skype highlighting
Fax:	(012) 328-4862

Tel:	(012) 338 9492 begin of the skype highlighting
	(012) 338 9492end of the skype highlighting

Tel:	(012) 338 9390 begin of the skype highlighting
	(012) 338 9390end of the skype highlighting

Tel:	(012) 338 9320 begin of the skype highlighting
	(012) 338 9320end of the skype highlighting

HWSETA
Health and Welfare
Sector Education
and Training Authority

Mr Corrie Smit (CEO)
[email protected]
Mr Nathan Seotsanyana
(Executive Manager: ETQA)
[email protected]
Ms Champa Gopal
(Learner Achievement Manager)
[email protected]

Private Bag X15
GARDEN VIEW
2047

Tel:	(011) 607-6900 begin of the skype highlighting
	(011) 607-6900end of the skype highlighting
Fax:	(011) 616-8939

ETQA FAX:	011 607 6979

INSETA
Insurance Sector
Education and
Training Authority

Ms Sharon Snell (Acting CEO)
[email protected]Ms Neesha Naidoo
(ETQA Manager)
[email protected]Ms Tumi Peele
(Learnership Manager)
[email protected]

P.O. Box 32035
BRAAMFONTEIN
2017

Tel:	(011) 544-2000 begin of the skype highlighting
	(011) 544-2000end of the skype highlighting
Fax:	(011) 484-0862

Direct No.	011 544 2032 begin of the skype highlighting
	011 544 2032end of the skype highlighting

ETQA Fax:	011 484 9878
Direct No.	011 544 2018 begin of the skype highlighting
	011 544 2018end of the skype highlighting

ISETT
Information Systems,
Electronics and
Telecommunication
Technologies Sector
Education and Training
Authority

Mr. Oupa Mopaki (CEO)
[email protected]
Mr Charlton Philiso
(Senior ETQA Manager)
[email protected]
Mr Jabu Sibeko
(Learnership Manager)
[email protected]

P.O. Box 5585
HALFWAY HOUSE
1685

Tel:	(011) 207 2600 begin of the skype highlighting
	(011) 207 2600 end of the skype highlighting
Fax:	(011) 805 6833

LGSETA
Local Government
Sector Education
and Training Authority

Mr. Sidwell Mofokeng (CEO )
[email protected]
Ms Valentia Mashigo
ETQA Manager
[email protected]
Mrs Rosemary Du Plessis
(Learnership Manager)
[email protected]

P.O. Box 1964
BEDFORDVIEW
2008

Tel:	(011) 456-8579 begin of the skype highlighting
	(011) 456-8579 end of the skype highlighting
Fax:	(011) 450-8575

MAPPP SETA
Media, Advertising,
Publishing, Printing
and Packaging
Sector Education
and Training Authority

Mr. Bheki Zulu ( CEO)
[email protected]
Ms Zanele Maseko
(ETQA – Cape Town)
[email protected]
Ms Xolelwa Kashe-Katiya
(ETQA Manager)
[email protected]

P.O. Box 5821
TYGERVALLEY
7536P.O. Box 1258
PINETOWN
3600P.O. Box 199
RIVONIA
2128

Fax:	011 234 2338
Tel:	031 303 6001 begin of the skype highlighting
	031 303 6001end of the skype highlighting
Fax:	031 303 6057

Tel:	(011) 234 2311 begin of the skype highlighting
	(011) 234 2311 end of the skype highlighting
Fax:	(011) 234 2350

MERSETA
Manufacturing,
Engineering and
Related Services
Sector Education
and Training Authority

Dr. Raymond Patel (CEO)
[email protected]
Mr Christo Basson
Senior LETQA Manager
[email protected]
Mr Naphtaly Mokgotsane
Quality Assuror
[email protected]
Ms Michelle Olivier
Quality Assuror
[email protected]

P.O. Box 61826
MARSHALLTOWN
2107

Tel:	(011) 551 5202 begin of the skype highlighting
	(011) 551 5202end of the skype highlighting
Tel:	(011) 544 1300 begin of the skype highlighting
	(011) 544 1300end of the skype highlighting
Fax:	(011) 484-4600
LETQA Manager Tel:	011 5515467 begin of the skype highlighting
	011 5515467end of the skype highlighting
CEO Fax:	086 670 0037

ETQA Fax:	(011) 484 4599
ETQA Fax:	ETQA Fax:
	0866 702 608/ 086 6477812 begin of the skype highlighting
	086 6477812 end of the skype highlighting

MQA
Mining Qualifications
Authority

Mr Livhuwani Nengovhela (CEO)
[email protected]
Ms Jay Moodley
(ETQA Manager)
[email protected]
Mr. Thapelo Madibeng
(Learnership Manager)
[email protected]

Private Bag X118
Marshalltown
2107

Tel:	(011) 832 1022 begin of the skype highlighting
	(011) 832 1022end of the skype highlighting
Fax:	(011) 832 1041

Fax:	(011) 832 1027
ETQA FAX:	(011) 838 5400

PAB
Professional
Accreditation Body

Mr. Harold Spencer (ETQA Director)
[email protected]
Ms. Madeline Gericke
(ETQA Manager)
[email protected]

Postnet Suite 180
Private Bag x06
WATERKLOOF
0145

Tel:	082 596 5847 begin of the skype highlighting
	082 596 5847end of the skype highlighting
Fax:	086 675 3058/ 086 675 3063 begin of the skype highlighting
	086 675 3063end of the skype highlighting

PSETA
Public Service
Sector Education
and Training Authority

(Acting CEO) [email protected]
Mr. Zamo Khuzwayo
(ETQA Director)
[email protected]
Ms. Mamello Mahomed
(Learnership Manager)
[email protected]

Private Bag X916
PRETORIA
0001

Tel:	(012) 641 6610/6612
Fax:	(012) 641 6602

Tel:	(012 ) 641 6619
ETQA Fax:	086 665 3873

Tel:	(012) 641 6612 begin of the skype highlighting
	(012) 641 6612end of the skype highlighting

SABPP
SA Board for
People Practices

Ms. Huma Van Rensburg (CEO)
[email protected]
Kathleen Beckett
ETQA [email protected]

P.O. Box 2450
HOUGHTON
2041

Tel:	(011) 773-6222 begin of the skype highlighting
	(011) 773-6222end of the skype highlighting
Fax:	(011) 773-6224

SAICA
SA Institute of
Chartered Accountants

Mr. Nazwer Wade (CEO)
[email protected]
Mr Matsobane Matlwa
Executive President
Mr Geoffrey Ngonyama
(Project Director: Compliance)
[email protected]

P.O. Box 59875
KENGRAY
2100

Tel:	(011) 621-6600 begin of the skype highlighting
	(011) 621-6600 end of the skype highlighting
Fax:	(011) 622-3321

ETQA Fax:	(011) 621 6763
Tel:	(011) 621 6662 begin of the skype highlighting
	(011) 621 6662end of the skype highlighting

SANC
SA Nursing Council

(Registrar) [email protected]
Ms S. Mchunu
(Acting Deputy Registrar)
[email protected]

P.O. Box 1123
PRETORIA
0001

Tel:	(012) 420-1000 begin of the skype highlighting
	(012) 420-1000 end of the skype highlighting
Fax:	(012) 343-5400

SAPC
South African
Pharmacy Council

Mr Amos Masango (Registrar)
[email protected]
Ms Hlone Masiza
(Manager: Pharmacy Education)
[email protected]
Ms Portia Buthelezi
Manager: ETQA
[email protected]

P O Box 40040
ARCADIA
0007

Tel:	(012) 319-8500 begin of the skype highlighting
	(012) 319-8500end of the skype highlighting
Fax:	(012) 321-1496

Hlone:	012 319 8513 begin of the skype highlighting
	012 319 8513end of the skype highlighting
Fax:	086 509 8503

SASSETA
Safety and Security
Sector Education
& Training Authority

Mr Zongezile Baloyi (CEO)
[email protected]
Ms Idris Patel
(HOD: ETQA)
[email protected]
Mr Solly Ngoasheng
Senior Manager ETQA
[email protected]
Ms Lovey Malele
Senior Learnership Practitioner
[email protected]

P.O. Box 7612
HALFWAY HOUSE
1685

Tel:	(011) 347 0200 begin of the skype highlighting
	(011) 347 0200 end of the skype highlighting
Fax:	(011) 805-6630/6632

ETQA FAX:	0866044009

SERVICES SETA
Services Sector
Education and
Training Authority

Mr. Ivor Blumenthal (CEO)
[email protected]
Mr Paul Dhlamini
ETQA Manager [email protected]
Mr. Sydney Moonsamy (Learnership Manager)
[email protected]
Ms Nozipho Zondo
Manager Learnership andSkills
Programme Registrar [email protected]

P.O. Box 3322
HOUGHTON
2041

SETA
Tel:	(011) 715 1800 begin of the skype highlighting
	(011) 715 1800end of the skype highlighting
Fax:	(011) 726 4416

ETQA
Fax:	011 726 4416

CEO
Tel:	(011) 276 9600 begin of the skype highlighting
	(011) 276 9600end of the skype highlighting
Fax:	(011) 276 9650

Tel:	011 715 1800 begin of the skype highlighting
	011 715 1800end of the skype highlighting
Fax:	011 726 4416

TETA
Transport Education
and Training Authority

Ms Maphefo Matlala (CEO)
[email protected]
Ms. Tsholofelo Mokotedi
Learnership / Skills Development Manager)
[email protected]
Mr Herman Letoka
(ETQA Manager)
[email protected]

Private Bag X10016
RANDBURG
2125

Tel:	(011) 781 1280 begin_of_the_skype_highlighting
	(011) 781 1280end_of_the_skype_highlighting
Fax:	(011) 781 0200
	(011) 886 2502

ETQA FAX:	(011) 504 9252

THETA
Tourism Hospitality
and Sport Education
and Training Authority

Mr Mike Tsotetsi (CEO)
[email protected]
Mr. Ebrahim Boomgaard
ETQA Manager
[email protected]
Mr. Muzi Mwandla
(Acting Learnership Manager)
[email protected]

P.O. Box 1329
RIVONIA
2128

Tel:	(011) 783 7235 begin of the skype highlighting
	(011) 783 7235 end_of_the_skype_highlighting
Fax:	(011) 783 7745

UMALUSI
Council for Quality
Assurance in General
and Further Education
and Training

Mr Mafu Rakometsi (CEO)
[email protected]
Dr. Ronél Blom
(Senior Manager: Accreditation)
[email protected]
Vijayen Naidoo
(Senior Manager: Quality Assurance of Assessment)
[email protected]

Postnet Suite 102
Private Bag X1
QUEENSWOOD
0121

Tel:	(012) 349-1510 begin of the skype highlighting
	(012) 349-1510end of the skype highlighting
Fax:	(012) 349-1511

Tel:	(012) 349 1510 begin of the skype highlighting
	(012) 349 1510endof the skype highlighting ext. 244
Fax:	(012) 349 2187

W&RSETA
Wholesale and
Retail Sector
Education and
Training Authority

Mr. Joel Dikgole (CEO)
[email protected]
Tertia van der Merwe
(ETQA Manager)
[email protected]
Ms Nazia Munsaur
Quality Assuror
[email protected]
Ms Ankie Kemp
Executive Manager: Qualifications & Leanerships
[email protected]
Administrator
[email protected]

P.O. Box 9809
CENTURION
0046

Tel:	(012) 676 9000 begin of the skype highlighting
	(012) 676 9000end of the skype highlighting
Fax:	(012) 665 2559

Call Centre:	0860 270 027 begin of the skype highlighting
	0860 270 027end of the skype highlighting

DoHE&T – SETA Support,
QCTO Learnerships
and skills programmes

Melissa Erra
(Executive Manager SETA Support & Learnerships)
[email protected]
Adri Solomon
[email protected]
Sifiso Mkhonza
Manager: ETQA
[email protected]
Lindiwe Gwebu-Gqada
Manager: Learnerships
Lindiwe. [email protected]
Phineas Makhotha
[email protected]
David Maboeane
[email protected]
Lettie Mbewe
[email protected]

P.O. Box X 117
Pretoria
001

Tel:	012 309 4221 begin of the skype highlighting
	012 309 4221end of the skype highlighting
Fax:	012 309 4667

Tel:	012 309 4667 begin of the skype highlighting
	012 309 4667end of the skype highlighting

Tel:	012 309 4437 / 4899
Fax:	012 309 4966

CHE – HEQC

Ms Tamara Bezuidenhout
(Project Administrator: Accreditation)

Tel:	012 349 3840 begin of the skype highlighting
	012 349 3840 end of the skype highlighting
Fax:	012 392 9174

Tel:	012 312 5444 begin of the skype highlighting
	012 312 5444end of the skype highlighting
Fax:	012 324 6343

DoE – Provider
Registration

Ms Marietta Swart – FET
[email protected]
Dr Buthelezi – FET
[email protected]
Ms R McMenamin – FET
[email protected]
Dr Shaheeda Essack – PHEI
[email protected]

Tel:	012 312 5325 begin of the skype highlighting
	012 312 5325end of the skype highlighting

Tel:	012 312 5000 begin of the skype highlighting
	012 312 5000end of the skype highlighting

Indlela

Mr Nic Louw
[email protected]
Mr Danie Behrens
[email protected]

Tel:	011 206 1000 begin of the skype highlighting
	011 206 1000

SAQA	Help desk	086010 3188
	Switchboard	012431 5000
	Website	www.saqa.org.za

PSIRA	Head office	012337 5530
		012337 5506
		012337 5510
		012337 5520
	Website	www.psira.co.za

CFR	Call centre	012353 6111

Sasseta	Call centre	0861 102 477

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